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Frequently Asked Questions

You can contact us through our number +91 9290110044 or you can drop us mail to contact@jayruka.com

Your Credit Card details are accepted through the SSL protocol. All transactions are secured, powered by CGI script capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.

You must inform us of this change at least 3 days before the date of delivery or your order may be delivered to the wrong address for which we will not be held responsible.

The products will match the image on the webpage as the images have been sourced from the vendors from whom the final order is going to be sourced. But in some cases there is slight colour variation may happen due to screen resolution and image quality.

Every product has its own shipping time. Please refer the individual products dispatch date from there we normally require 3 to 5 working days to deliver.

Registered user may enjoy the benefits like Wish list, Order Tracking System, Reordering, Cancel An Order, Address Book, Regular updates about the latest products and various offers available at jayruka.com. Once you registered with us, the next time purchases will be easier, in a way the system will be automatically loaded in the billing information and delivery details from the address book.

Yes, the recipient can send a return message to you. We request all recipients to fill in the return message for you in the delivery confirmation memo and we shall email it back to you.

There is Flat Shipping Charge for deliveries in Srilanka. But, Outside Srilanka Deliveries need an additional shipping charge which is based on the number of items. The following list contains the exact shipping charges.

All orders placed can be cancelled if the cancel request is placed before the product status is processed (ie:  packed and ready to be shipped).

In case if an ordered item is not available for shipping or if it is out of stock, Lankadelivery.com would promptly inform the customer by email and the customer can either cancel that or choose any alternate product of that value or get a coupon code for that value.